Privacy Notice

1. Who we are

This service ("cortex") is operated by Parallel LLC ("we", "us"). We act as the data controller for personal data processed in connection with your use of cortex.

2. Data we collect

• Account data: name, email address, hashed password, organization membership.
• Service data: repositories, integrations, configuration, and content you submit to cortex.
• Usage and telemetry: log data, device identifiers, IP address, browser type, pages viewed.
• Support data: messages and attachments you send to support.

3. How we use your data

• Create and manage your account (legal basis: contract).
• Provide, maintain, and improve cortex (contract / legitimate interests).
• Detect and prevent fraud, abuse, and security incidents (legitimate interests / legal obligation).
• Respond to support requests (contract).
• Send service-related communications (contract).

4. Sharing your data

We share personal data only with:

• Subprocessors: hosting, database, email, and analytics providers acting on our instructions.
• Merchant of Record: Paddle.com Market Ltd handles payments, subscription management, tax compliance, and invoicing for all purchases.
• Professional advisers: legal and accounting professionals where necessary.
• Authorities: when required by law or to protect rights and safety.

5. Data retention

We retain personal data for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce agreements. Data is then deleted or anonymized.

6. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, object to or restrict processing, and request data portability. To exercise these rights, contact us using the details below.

7. Security

We use appropriate technical and organisational measures — including encryption in transit, access controls, and regular review — to protect personal data. No system is perfectly secure, and we cannot guarantee absolute security.

8. Cookies

We use essential cookies required to operate the service (e.g. authentication). We may use limited analytics cookies to understand usage. You can manage cookies in your browser settings; disabling essential cookies may break the service.

9. International transfers

Personal data may be processed in countries outside your own. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

10. Contact

For privacy questions or to exercise your rights, contact Parallel LLC via the support channel inside the app.